Refund and Returns Policy

Last Updated: September 2026

At MNAA, we strive to provide high-quality skincare and haircare products and ensure that your order reaches you safely and correctly. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or replacement in accordance with this policy.

1. Return Eligibility

We accept return or replacement requests only in eligible cases, including:

• Product received damaged
• Product received in defective condition
• Wrong product received
• Product missing from the order
• Any other issue specifically approved by the MNAA support team

The product must be returned in its original condition, packaging, labels and other applicable accessories, wherever applicable.

2. Return Request Period

Customers must contact us within 48 hours of delivery if they receive a damaged, defective, incorrect, or missing product.

For damaged or incorrect orders, customers may be required to provide clear photographs or videos of:

• The product
• Product packaging
• Shipping label
• Damage/defect
• Other relevant evidence requested by our support team

Requests submitted after the applicable period may not be accepted.

3. Products Not Eligible for Return

Returns may not be accepted in cases where:

• The product has been used or opened without an eligible reason
• The product has been damaged after delivery due to customer handling
• The product is returned without its original packaging where packaging is required
• The customer changes their mind after receiving the product
• The return request is made after the applicable return period
• The customer provides incorrect or incomplete delivery information
• The order is refused or rejected by the customer without a valid reason

4. Shipping Charges

MNAA applies the following shipping charges:

Example

• ₹299 order: ₹40 shipping charge
• ₹300 order: FREE shipping

5. COD Charges

Cash on Delivery (COD) orders may attract an additional ₹20 COD charge.

This charge applies only to COD orders and does not apply to prepaid orders.

For example:

Product Value: ₹299
Shipping: ₹40
COD Charge: ₹20
Total: ₹359

6. COD Advance Payment

For eligible COD orders, MNAA may require a ₹50 advance payment to confirm and process the order.

The ₹50 COD confirmation advance is non-refundable in cases including:

• Customer-initiated cancellation after order confirmation
• Customer refusing to accept the shipment
• Incorrect or incomplete delivery information provided by the customer
• Order returned due to customer-related reasons
• Customer-related delivery failure or refusal

The remaining eligible order amount will be payable at the time of delivery.

Important: If an order is approved for a refund because MNAA sent a wrong, damaged or defective product, the refund treatment of any advance payment will be determined according to the specific circumstances of the case.

7. Refunds for Eligible Returns

Once the returned product is received and inspected, our team will determine whether the order qualifies for a refund or replacement.

If approved, the refund will be processed using the applicable payment method or another appropriate method communicated by MNAA.

Refund processing time may depend on the payment provider or banking institution.

8. Shipping and COD Charges on Refunds

Unless otherwise required by applicable law or specifically approved by MNAA:

• Original shipping charges are generally non-refundable.
• COD charges are generally non-refundable.
• Charges associated with customer-requested returns may be non-refundable.
• The ₹50 COD confirmation advance is non-refundable in customer-related cancellation, refusal or delivery-failure cases as described above.

Where the return is due to a wrong, damaged or defective product supplied by MNAA, the applicable refund will be assessed on a case-by-case basis.

9. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

For COD orders where a ₹50 advance has already been paid, the advance amount remains non-refundable for customer-initiated cancellation after order confirmation, subject to applicable law.

10. Replacement

Where an eligible product is found to be damaged, defective or incorrect, MNAA may offer a replacement instead of a refund, subject to product availability.

If replacement is not possible, an eligible refund may be provided.

11. Failed Delivery / Refused COD Orders

If a customer refuses to accept a COD shipment or the order cannot be delivered due to incorrect/incomplete customer information, repeated unavailability, or other customer-related reasons, the order may be treated as a failed delivery.

In such cases:

• Shipping/COD charges may not be refundable.
• The ₹50 COD advance, where applicable, will be non-refundable.
• Future COD orders may be subject to additional verification or restrictions.

12. How to Request a Return

To request a return, contact our customer support team within the applicable return period.

Please provide:

• Order number
• Registered mobile number/email
• Reason for return
• Photos/videos of the product and packaging where applicable

Our team will review your request and provide further instructions.

13. Contact Us

For return, refund or replacement assistance:

MNAA
Legal Entity: SINGHAL AND SONS

Address:
Ground Floor, H.No. 159,
Palam Colony, Near DDA Park,
Raj Nagar-II,
New Delhi – 110077

Email: support@mnaa.in

Website: mnaa.in