Effective Date: 11 July 2026

At MNAA, customer satisfaction is our priority. We strive to deliver premium-quality skincare and haircare products. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return only if:

  • You receive a damaged product.
  • You receive a defective product.
  • You receive the wrong product.
  • Your order is incomplete or missing items.

Return requests must be submitted within 48 hours of receiving your order.

2. Products Not Eligible for Return

Due to hygiene and safety reasons, the following products cannot be returned once delivered:

  • Opened or used skincare products
  • Opened or used haircare products
  • Products with damaged or missing original packaging
  • Products purchased during clearance or special sale (unless damaged or defective)
  • Gift cards or promotional items

3. Return Conditions

To qualify for a return, the product must:

  • Be unused and unopened
  • Be in its original packaging
  • Include all accessories (if applicable)
  • Include the original invoice or proof of purchase

We may request photographs or an unboxing video to verify any claim regarding damage, defects, or incorrect products.

4. How to Request a Return

To initiate a return:

  1. Contact our customer support within 48 hours of delivery.
  2. Share your Order ID.
  3. Provide clear photos or an unboxing video showing the issue.
  4. Our team will review your request within 2–3 business days.
  5. If approved, we will arrange a return pickup where service is available or provide return instructions.

5. Refund Policy

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.

6. Replacement Policy

Instead of a refund, you may choose a replacement if:

  • The product is damaged during transit.
  • The product is defective.
  • You receive an incorrect item.

Replacement requests are subject to stock availability.

7. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return after delivery in accordance with this policy.

8. Non-Refundable Charges

The following charges are generally non-refundable unless the return is due to our error:

  • Shipping charges
  • Cash on Delivery (COD) charges
  • Gift wrapping charges
  • Any additional service fees

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Do not use the product.
  • Contact us within 48 hours of delivery.
  • Share clear photos or an unboxing video along with your Order ID.

Our support team will resolve the issue as quickly as possible.

10. Failed Deliveries

If an order is returned to us because:

  • The customer provided an incorrect address,
  • The customer was unavailable after delivery attempts, or
  • The shipment was refused without a valid reason,

additional shipping charges may apply for reshipment.

11. Contact Us

For any return, replacement, or refund-related questions, please contact us:

MNAA Customer Support

📧 Email: support@mnaa.in

📞 Phone: +91 XXXXXXXXXX

🌐 Website: www.mnaa.in

📍 Address: Palam Colony, South West Delhi – 110045, India