Last Updated: September 2026

At MNAA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how SINGHAL AND SONS, the owner and operator of the MNAA brand and website, collects, uses, stores and protects your information when you visit or make a purchase through our website.

By accessing or using mnaa.in, you agree to the practices described in this Privacy Policy.

1. About MNAA

Brand Name: MNAA
Legal Entity: SINGHAL AND SONS
Business Type: Skincare & Haircare Brand
Website: mnaa.in

MNAA is a skincare and haircare brand owned and operated by SINGHAL AND SONS.

2. Information We Collect

When you browse our website, create an account, place an order, contact us or interact with our services, we may collect certain information.

Personal Information

This may include:

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • City, state and PIN code
  • Order details
  • Information provided when contacting customer support

Account Information

If you create an account on our website, we may collect:

  • Username
  • Email address
  • Account details
  • Order history
  • Saved addresses
  • Other information necessary to manage your account

Order & Transaction Information

When you place an order, we may collect information relating to:

  • Products purchased
  • Order amount
  • Order date
  • Payment method
  • Shipping information
  • Order status
  • Transaction-related information

We do not directly store your complete debit card, credit card, UPI PIN, CVV or banking credentials on our website. Payments may be processed through third-party payment and checkout service providers.

3. Payment Information

Payments on MNAA may be processed through third-party payment gateways and checkout service providers, including GoKwik and other payment partners that may be enabled on the website.

Payment providers may collect and process payment-related information according to their own privacy policies and security practices.

We recommend that you review the privacy policies of the relevant payment service provider when making a transaction.

4. Cash on Delivery Orders

For eligible Cash on Delivery orders, MNAA may require an advance payment of ₹50 for order confirmation.

The ₹50 COD confirmation amount is processed through the applicable payment service provider.

This advance amount is non-refundable, subject to the terms stated in our Refund & Return Policy.

The remaining order amount, where applicable, may be collected at the time of delivery.

5. How We Use Your Information

We may use the information collected to:

  • Process and fulfill your orders
  • Confirm orders and payments
  • Arrange shipping and delivery
  • Provide customer support
  • Communicate with you regarding your orders
  • Send order confirmations and transactional notifications
  • Manage your customer account
  • Process returns, refunds and exchanges
  • Prevent fraud and misuse
  • Improve our website and services
  • Understand website usage and customer preferences
  • Maintain website security
  • Comply with applicable legal and regulatory requirements

We may also use your contact information to send promotional communications where permitted and where you have provided appropriate consent or where otherwise permitted by applicable law.

6. Cookies

MNAA uses cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Remember shopping cart information
  • Keep users logged in
  • Remember preferences
  • Understand website traffic
  • Improve website performance
  • Analyze how visitors use our website
  • Support relevant marketing and advertising activities

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Website Analytics

We may use analytics and tracking technologies to understand how visitors interact with our website.

This information may include:

  • Pages visited
  • Time spent on the website
  • Browser/device information
  • Approximate geographic information
  • Traffic sources
  • Website interactions

This information is generally used in aggregated or analytical form to improve our website and marketing activities.

8. Sharing of Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers when required to provide our services, including:

  • Payment gateways
  • Checkout service providers
  • Courier and logistics partners
  • Shipping providers
  • Website hosting providers
  • Website maintenance and technology providers
  • Analytics and marketing service providers
  • Customer support service providers
  • Government authorities or law-enforcement agencies where legally required

Only information reasonably necessary for the relevant service may be shared.

9. Shipping & Delivery Partners

To fulfill your order, we may share necessary customer information with logistics and delivery partners.

This may include:

  • Customer name
  • Mobile number
  • Delivery address
  • PIN code
  • Order information

This information is used for shipment processing, delivery communication and order fulfillment.

10. Marketing Communications

If you have opted in to receive promotional communications, we may contact you through:

  • Email
  • SMS
  • WhatsApp
  • Phone
  • Other permitted communication channels

You may request to stop promotional communications at any time.

Please note that transactional messages relating to your orders, payments, delivery or account may still be sent when necessary.

11. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with applicable legal, accounting and regulatory obligations

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

13. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms or other external services.

MNAA is not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review their respective privacy policies before providing personal information.

14. Children’s Privacy

MNAA does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

15. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion where legally applicable
  • Withdraw consent where processing is based on consent
  • Opt out of certain promotional communications
  • Raise concerns regarding the handling of your personal information

To make a privacy-related request, contact us using the details below.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, services or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We recommend reviewing this page periodically.

17. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

MNAA
Legal Entity: SINGHAL AND SONS
Address:
Ground Floor,
H.No. 159, Palam Colony,
Near DDA Park, Raj Nagar-II,
New Delhi – 110077

Email: support@mnaa.in

Website: mnaa.in